i orderd a 180 GTC at the Gametime store and payed with KK. got a order id and that i should get an email with the GTC... waited two days no mail... and yes i looked at the spam folder too.
thought... well i go and talk to someone at the chat support - category billing/purchase
i waited 1 hour 17 minutes ... had to go to the bathroom thought no problem am on place 327, was gone 2 minutes came back chat closed because the support guy thought after saying hello and no response came from me that i left and closed the window .... i thought ... well bed timing i try it again... waited 2 hours and 7 minutes:
here my conversation:
Hi, my name is Ankur. How may I help you?
sylvia wiehart: hello
sylvia wiehart: i bought a 180 day GTC at the gametime store .... i should get an email with the code but i didn't get one
sylvia wiehart: thought maybe there was something wrong and bought a second one today... again no mail
Ankur: Answer Title: Technical support for other countries and languages Answer Link: http://support.ea.com/app/answers/detail/a_id/117
sylvia wiehart: i don't have a technical issue.....
sylvia wiehart: i jjust didn't get what i ordered...
Ankur: You may contact our phone support team at the given link to have better resolution.
sylvia wiehart: well the phone number isn't working ... *chuckles*
Ankur: It is there & in working condition, however you may contact any time with our phone support team later.
sylvia wiehart: ok
Ankur: Is there any other query for which I could assist you today ?
sylvia wiehart: no .... that was all thanks
Ankur: Thank you for contacting EA customer support. have a nice day.
i am really amazed how helpfull their supportteam ist.... extremly competent, friendly and hmm how should i say ... and how zealous to please their customers!
Hope you get it resolved soon. Sucks that they have different numbers for players who can speak English but live in another country.
Aislinn, I read your post on UHall.
If you ever need any help with any Swedish mails, let me know and I´ll translate.
Id call my credit card company and tell them u never received what upaid for.
tjalle, i was able to translate it... but thanks *grins* so you can speak swedish?
sorry i didn't update the whole thing.
after a week i could solve the problem... got my codes! YEAHHHH
i wrote 4 mails to EA .... got an answer to every single one of my mails.... after a month *giggles*
seriously .... i got an answer to each of my mails a month after i wrote them asking me if the problem is solved or if i still need assistance *grins*
thats real funny isn't it?
wrote them yes i solved the problem but there is still no working phone number for austria support.... well i will see in a month what they write back *smirks*
fastest customer service on planet earth *grins*
Yesterday I got an e-mail from them about a page I made in July(!) so yeah, fastest costumer service on planet Earth heh. ;D
I´m glad to hear you got your problems solved though.
And yes, I live in Sweden so I´d be more than happy to help out.